brilliant, amazing, stunning, outstanding, mind-blowing, earth-shattering, life-changing, perfect, astonishing, astounding, wonderful, stupendous, phenomenal, extraordinary, prodigious, sensational, incredible. the dress was in perfect condition and customer service was beyond impressive. this company always goes out of their way to make your experience with them as good as possible, reaching out through email and their social media with quick and easy-to-understand responses. if you contact them saying you misunderstood anything on their website they will go onto the page you are asking about and clarify on there too incase anyone has any confusion in future. absolutely legendary service and i have nothing but good things to say about the condition of the dress.